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Service Request
Submit Service Request

Do you have Office or Production Equipment that needs repair? You can page a Service Technician directly!

This form is for service in the United States ONLY. Outside the US, contact your local IKON Customer Service Center.

Requests may be submitted 24 hours a day, 7 days a week. Service Technicians will respond during normal weekday business hours 8am - 5pm. If needed after normal business hours, please contact your Customer Care Center.

For the fastest response, simply fill out the form below and click "Submit".
* denotes required field

Contact Information
Company Name:
* First Name:
* Last Name:
* Email:
* Verify Email:
* Phone: - -  Ext.

Equipment Information
* Equipment ID Number (EID): EID is located on a red and black sticker on the front of the machine.
EID format is either:
5 digit alphanumeric  (ie. JX425) or
8 digit numeric  (ie. 10115098)
* Machine Status:
* Problem Description:
Please enter a detailed description of the problem in the Comments field below.
This will aid us in responding to your request.
Comments:
      Field accepts 145 characters.

Please have the specific details of your problem available when your IKON Service Technician calls.

Equipment Location
Location:
* Address 1:
Address 2:
* City:
* State:
* Zip Code:
* Phone: - -  Ext.

Payment Information

Method of Payment:
IKON Service Contract
Purchase Order PO#:
Other
NOTE: After your request has been received, an IKON Service Technician will contact you during normal business hours. Please have the specific details of your problem available when your IKON Service Technician calls.

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